La livraison est gratuite pour toute commande de 150$ CAD et plus au Canada et aux États-Unis

Shipping and returns

Simple. Efficient. Friendly.

Shipping

Shipping is free for orders over $150 CAD before taxes in Canada and the United States. For orders under $150, shipping is $8 for Canada and $12 for the United States. For other countries, the total shipping cost will be calculated and shared with you before completing your online transaction. We do not assume customs fees for deliveries outside of Canada.

We mostly use Purolator's services for the delivery of web orders. Canada Post can also serve more remote areas. UPS takes over for international shipments. In this case, you will receive a tracking number as soon as your package is shipped. If you have a preference for the signature on delivery option (with or without), please mention it in the note to the seller in the shopping cart.

Return

ONLINE PURCHASE
Changed your mind? Contact us with your web order number (beginning with AMI) within 30 days of receiving your product to receive a return confirmation. If you are in Canada, we will provide you with a pre-paid digital label that you can print to return or exchange what does not fit. If you are outside of Canada, you will need to ship the product back to us yourself, and we will reimburse you for the shipping costs incurred up to $20 CAD per product, upon presentation of the carrier's invoice. We reserve the right not to cover return shipping costs for certain promotional events. You will be clearly informed before making your purchase.

STORE PURCHASE
We do not assume returns for purchases made at the Amimoc/Martino Boutique in the Quartier Petit Champlain in Quebec City but our team will be happy to help you if you have a problem once you get home. Once we have the product in question and after we have made sure that it is in its original and unworn condition, we will proceed with the refund directly into the account you paid with. You will receive a confirmation by email. It may take a few days for the funds to appear in your account. These delays are due to your banking institution. If this is the case, we invite you to contact them directly.

Return

If you wish to exchange your product for another of a different size, we will send it to you upon receipt of the first item to ensure that it is in its original condition and has not been worn. If you want to exchange it for another item, we will first proceed with a refund, and you can place a new order afterwards.

Amimoc, une équipe humaine pour vous servir

We are there for you

You like human contact? Our team, based in Quebec City, is available to help you. Do not hesitate to contact us if you have a problem or a question, and we will answer you as soon as possible.

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Breakage and repair

Leather will always have natural marks such as dents, scars, scratches or wrinkles. Colors may also differ slightly from one hide to another. These natural irregularities are completely normal and should not be considered a defect, but rather an indication of genuine leather. You may also notice a difference in colour due to your computer monitor. This is well beyond our control

The longevity of our products is our main concern. If, by misfortune, a breakage should occur within an abnormal period of time despite proper use, we will gladly repair or exchange the product when a repair is not possible. Out of respect for those who will have to handle the product, all returned products must be cleaned beforehand. If you have been cherishing your shoes for a few seasons now, contact us and we will be happy to suggest solutions to ensure they get a few extra miles. In all cases, photos of the damaged product will be requested. We are an accessible team and our reputation for customer service is well established. It will be our pleasure to help you at 418-842-1943 or at info@boutiquemartino.com.

Amimoc, une équipe humaine pour vous servir

Built to last

Martino products are carefully designed to last. If a breakage occurs in an abnormal time, contact us.

Contact us

Product availability

Most of the products presented on the boutiquemartino.com site are available in stock. If the ordered product is "in stock", it will be shipped within 3 to 4 days. However, it may happen that although your choice of size and color is available for online ordering, we do not have it in stock. If possible, our team of craftsmen will manufacture the desired product especially for you. If necessary, it will take 10 to 15 days before we can send your order. In the event that we are unfortunately unable to deliver what you have ordered, you will be promptly notified and refunded the next working day.

Martino, une équipe humaine pour vous servir

We are real people

Please contact us.

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